Privacy Policy

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Annie’s Place

Annie’s Place is committed to protecting your privacy and handling personal information responsibly. This policy has been prepared with reference to the Australian Privacy Act 1988 (Cth) and the Japanese Act on the Protection of Personal Information (APPI).

Personal Information We Collect

We may collect personal information that is reasonably necessary to manage your stay, including:

Name and contact details
Reservation and stay details
Identification information where required under Japanese accommodation laws
Communications you choose to have with us before, during, or after your stay

We only collect information that is relevant and lawful.

Purpose of Collection

Your personal information is used only for the following purposes:

Managing and confirming reservations
Communicating with you regarding your stay
Meeting legal, regulatory, and record-keeping requirements in Japan
Ensuring the safety, security, and proper operation of the property

Your information is not used for marketing purposes unless you have explicitly consented.

Disclosure of Personal Information

We do not sell, trade, or rent personal information.

Information may be disclosed only where necessary:

To booking platforms (such as Airbnb or Booking.com) to process your reservation
To Japanese authorities where required by law
To trusted service providers (e.g. emergency maintenance or safety services), strictly on a need-to-know basis

Overseas Disclosure

As Annie’s Place is operated by an Australian owner and located in Japan, personal information may be stored or accessed in Australia or Japan. We take reasonable steps to ensure that any overseas handling of personal information complies with applicable privacy obligations.

Data Security & Retention

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, or disclosure.

Personal information is retained only for as long as:

Required by Japanese law, or
Necessary for legitimate operational purposes

CCTV & Property Security (if applicable)

For safety and security:

Any security cameras, if installed, are located only in external areas
No cameras are installed inside the home
Security measures are used solely for safety and property protection

(If no cameras are installed, this section may be removed.)

Access, Correction & Deletion

In accordance with Australian and Japanese privacy laws, you may request:

Access to the personal information we hold about you
Correction of inaccurate or outdated information
Deletion of personal information, where legally permitted

Requests can be made via your booking platform or contact details provided at booking.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or operational practices. The version applicable during your stay will apply.

Contact

For privacy-related enquiries, please contact us.